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Team Singularity – WESG World finals report

We would like to start this report by giving a big applause to the event host and everyone involved in the event! It was a great pleasure visiting China and to compete in the WESG world finals!

Summary and grading as follows:

  • Tournament seeding
  • Arrival & departure
  • Service & hospitality
  • Accommodation & food
  • Language barrier
  • Esports & setup
  • What could be better?

Tournament seeding 7/10

Wrongful seeding or not?! Looking at the groups for the tournament a lot of people would argue that someone was drunk while making the seeding and groups for the world finals, but actually it was done in the most professional manners, just without anyone in the western world knowing about it (before the event the video listed had less than 500 views), but you can see the groups drawn here in the link: https://youtu.be/lhU4V5pL8J4

Arrival & departure 9/10

After almost 24H of travel, we arrived in Chongqing airport and we were stunned by the massive promotion of the WESG event already on billboards in the baggage pick-up area. A big smiling welcome committee greeted us as we crossed the gates with our baggage; by the time we reached the welcome committee, we had already been taking group photos with fans and random Chinese by-passers.

The welcome committee quickly found us our direct transportation and within 20 min. from grabbing our luggage, we were already on the road heading for the Hotel Athestel (Approx 1 hour transportation from the airport to the hotel with traffic).

When we arrived at the hotel there was a bit of confusion as many teams were checking in at the same time, and it seemed to be a bit overbooked due to the overlapping of various game titles event dates, check-ins and checkouts, but within 30 min. we were through the check-in and could go enjoy the view from the hotel rooms.

When we had to travel home, everything ran completely smooth!

Service & hospitality 10/10

We met a lot of different people on our trip, and 99,9% of everyone we met greeted us with a smile and with open arms.

The service level was extremely high compared to what you would experience in Europe or the States, as it seems like there are always 3 people doing the job of 1, but if you had the wish for something it would always be fixed asap.

Accommodation & food 7/10

The hotel booked for players was good quality, and in general, better than what we expected due to the horror stories from the event accommodation previous years. The fact that the hotel was also the starting venue worked smooth and comfortable for everyone.

When it comes to food then we would suggest that the player lunch and dinner at the hotel would have the same quality level as the breakfast.
Breakfast was the highlight of food everyday, but the lunch and dinner disappointed most days. Best meme of the trip must be the fruit pizza served more or less at every meal and all days.

In general, we would suggest making a good takeaway guide for tourists so it’s a bit easy knowing where to look as many apps used in China differs from the ones used in the west.

Last note on the food, when you list three different in-house restaurants for players to choose from, and they can actually only visit one of the three places then people will be a bit disappointed.

Language barrier 6/10

Only a very limited amount of people in China were speaking/ understanding English, and there’s no doubt that your patience will be tested at times due to language barriers, but with that being said all guides and service people put in place to handle the teams and players were speaking good English and did everything in their power to make the communication as clear and clean as possible.

Luckily there’s a large number of translation apps making this problem easy to overcome, but with that being said nothing is a certainty in China, and after some of us drove around 1,5H with a taxi driver to find out that he couldn’t read, a good tip is always to have someone in your group with enough mobile data to always have a working map…. Lesson learned, but the cost for driving around in a taxi for 1,5H only costed 20$!!!

Esports & setup 8/10

The overall Esports setup at Hotel Athestel was nicely done for the group-stage and early playoff-stage, but with room for improvements. The computers were well functioning, but for some unknown reason a number of players had monitor issues, some of our own players included. The client, which we had to play on, did not feel familiar at all, but in the end, the games were starting according to the timetable listed, and there was almost as many admins as there was players.

 The setup at Chongqing Olympic Centre for the finals were incredibly impressive, and for the part of the shows and various matches we were watching, while dreaming of standing on the main stage ourselves, it was nice to see the depths of the show and it felt ‘Olympic’ at times.

What could be better?

Rome wasn’t built in a day, but it seems like the event this year has been a level up from the years before, and from the experience we had with WESG and everyone behind the event we can only give them all a big high five and applause for having us.

Many things can definitely be improved of perfected, the best way we can describe it, without making a long list, is to say it like this: The general thoughts behind the setup and event are great, but it seems like parts of the execution of the event needs a more detailed perfectionist in charge, as there were many smaller details for the overall experience that had been completely overseen, but with the massive amounts of games and game titles it’s understandable that there’s still room for improvement and that nothing is perfect yet.